Fulfillment Policy
Refunds and Cancellations

Last updated: December 31, 2024.

We understand that there may come a time when you need to modify or cancel your services with us, and we strive to make these processes as straightforward as possible.

Satisfaction Assurance

Your satisfaction is our top priority. If you are not completely satisfied with our digital marketing and SEO services, we offer a satisfaction assurance policy that allows you to request a refund for your latest invoice. Please note that refund requests are only applicable to invoices issued within the last 90 days.

Service Cancellation Policy

We appreciate your business and understand that your requirements may evolve. If you wish to cancel our digital marketing and SEO services, we require a 30-day notice period. This notice period allows us to manage your account closure effectively and ensures a smooth transition.

To cancel your services, please email us at cancel@bedrockseo.com with your account details and the reason for cancellation. Upon receiving your cancellation request, we will send an auto-reply confirming receipt of your email. Please retain this confirmation as it serves as proof of your cancellation request submission.

Billing and Invoicing

Invoices for our services are generated up to 5 days before the start of each billing cycle. Payments cover services provided during the billing cycle periods. Please ensure timely payment to avoid any disruptions in service.

Payment Options

We offer a variety of payment options for your convenience. We accept Visa, MasterCard, Discover, American Express, PayPal, Venmo, Zelle, and Cash App.

Refund Process

If you are eligible for a refund under our satisfaction assurance policy, please contact us with your account information and concerns. Once your request is reviewed and approved, please allow at least 7 days for the refund to be processed to your original payment method. A receipt will be required for processing.

Questions

For any questions regarding our service cancellation or satisfaction policies, please contact us at cancel@bedrockseo.com. Our team is committed to ensuring your experience with Bedrock SEO, Inc. is positive and satisfactory, and we are here to assist with any concerns you may have.